Latest CRM News

CRM & Customer Data Management

Salesforce Service Cloud vs. ServiceNow Customer Service Management (CSM): The CRM Showdown

Contact Center & Omnichannel​

The Forrester Wave for CCaaS Platforms 2025: Top Takeaways

CRM & Customer Data Management

HubSpot Brings AI Agents to SMBs

CRM & Customer Data Management

The Ultimate ServiceNow Career Guide for 2025: Jobs, Salaries, & Certifications

CRM & Customer Data Management

What Is ServiceNow? A Complete Guide for 2025

CRM & Customer Data Management

Salesforce Is “Hiring Aggressively” In Some Areas, But Letting Customer Support Agents Go

CRM & Customer Data Management

HubSpot’s Founder Predicts the Next Big Thing In Enterprise AI

CRM & Customer Data Management

Big CX News from ServiceNow, Genesys, Salesforce, Twilio & Zendesk

CRM & Customer Data Management

ServiceNow Boosts Its CRM Credentials with Logik.ai Acquisition

CRM & Customer Data Management

200+ Contact Centers Implement the CX Cloud from Genesys and Salesforce

CRM & Customer Data Management

Zendesk Outlines Its Unique Pricing Strategy for AI Agents

CRM & Customer Data Management

Salesforce on Its New Contact Center Integration Program & the Future of Service Cloud

CRM & Customer Data Management

ServiceNow Reimagines the ServiceNow Store for the AI Agent Era

Contact Center & Omnichannel​

Verint Secures a $27MN Megadeal, Finds Success in Hybrid Cloud Contact Centers

CRM & Customer Data Management

The Forrester Wave for CRM Software 2025: Top Takeaways

Contact Center & Omnichannel​

Zendesk Debuts a New CCaaS Platform, Wants to “Redefine” the Contact Center Landscape