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Conversational AI
Zendesk Report Predicts the End of Customer Wait Times
Contact Center
Telcos Are Buying Up CPaaS Platform Providers: Why?
CRM
Dear CX Vendors, It’s Time to Stop Saying “Channel of Choice”
HubSpot Expects to Add Up to 10,000 New Customers Per Quarter with New Pricing Model
The Future of CCaaS Platforms: 5 Expert Takes
Salesforce Embeds Tableau Pulse in Flagship CRM Platform
NICE Names Scott Russell as New CEO, Posts Strong Q2 Numbers
Customer Data Platform
Twilio Sued for Allegedly Collecting Customer Data Without Consent
Macy’s Leverages Rokt’s AI & Machine Learning to Enhance the Shopping Experience
Five9 Hits $1bn in Annual Revenue Run Rate, AI & Automation Key to Success
Five9 Set to Acquire Acqueon, Highlights Orchestration & Omnichannel Capabilities
Exclusive: Playvox Founder Opens Up on His Departure from the Company and the Launch of Oversai
How Voice Modulation and Control Can Transform Your Customer Interactions
Big CX News from Five9, NICE, Oracle & Webex
Oracle Boosts Personalized Messaging Capabilities with Syniverse Solution
Huawei and Indosat Launch the Biggest Digital Intelligence Operations Center in Southeast Asia
