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Big CX News from Salesforce, NICE, Microsoft & Dubber
CRM
Salesforce Offers Enterprise Sales and Service Cloud Customers a Free Upgrade
Analysts React to Salesforce’s Acquisition of PredictSpring
Early Users React to the Genesys and Salesforce Unified CCaaS-CRM Solution
Conversational AI
Klarna is All in on AI, Plans to Slash Workforce in Half
Big CX News from Zendesk, Cisco, Oracle & Five9
Oracle Announces Revenue-Boosting All-in-One CX Management Solution
Salesforce CEO Slams Microsoft Copilot: “So Many Customers Are So Disappointed”
Customer Data Platform
Transitioning to a Dynamic Data Hub: The Future of CX
Salesforce Doubles Down On Autonomous Agents With Einstein SDR and Sales Coach
Big CX News from NICE, Five9, Zoom & Webex
Zendesk Report Predicts the End of Customer Wait Times
Telcos Are Buying Up CPaaS Platform Providers: Why?
Dear CX Vendors, It’s Time to Stop Saying “Channel of Choice”
HubSpot Expects to Add Up to 10,000 New Customers Per Quarter with New Pricing Model
The Future of CCaaS Platforms: 5 Expert Takes
