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CRM
SAP Scrapped 2,000 Jobs Last Quarter & Now Plans to Ramp Up Hiring
Contact Center
Five9 Onboards Einstein AI, Achieves Landmark Salesforce Partner Status
Big CX News from Google, HubSpot, Salesforce, & Kore.ai
Sinch Announces Fresh AI Capabilities for its CPaaS Solution
SugarCRM Releases New GenAI CRM Capabilities – Promises to “Turbocharge Productivity” for the Midmarket
10 Bad Customer Service Examples, and What You Can Learn from Them
Talkdesk Customer Patagonia Sued Over Its Use of Contact Center AI
Zoho Gives Customer Operations a Center Point with CRM for Everyone
Conversational AI
Amazon Releases AI Chatbot ‘Rufus’ for US Customers
Sources: Google Parent Alphabet Gives Up on HubSpot Acquisition, Pursues Wiz
CCaaS: Addressing the Elephants in the Room
Building a CX Program from the Ground Up: Insights from a Head of Client Experience
Big CX News from Avaya, Salesforce, Vonage, & Gartner
Amelia is Bringing its GenAI Solutions to the Las Vegas Strip
Voice of the Customer
Timpson Holds the Key to Customer Service Success, Report Reveals
McDonald’s Is Failing on Customer Satisfaction, Report Finds
