Home → CRM
AI
Salesforce Axes Search In Favor of Agentforce, Users Push Back
CRM
Explainer: How CRM Automation Can Drive ROI Across Sales, Marketing, and Service
Harrods Customers Targeted After Cyber Attack on Third-Party Vendor
SAP Previews AI-Powered Enhancements to CX Platform
Microsoft’s New Marketplace Can Help Enterprises Improve Customer Experience
The Latest BIG News from ISG, Thoma Bravo, Talkdesk, & Verint
Salesforce Launches MuleSoft Agent Fabric to Tackle ‘Agent Sprawl’ in Enterprise AI
The Best Defence Is a Good Offence: Why Salesforce Is Fortifying Its CRM with CrowdStrike
Contact Center
Microsoft Aims to Elevate Customer Service With HD Voice Features
Have Some Empathy: Why Hybrid CX Is the Future (For Now)
Oracle Appoints Two New co-CEOs: So What?
Thoma Bravo to Snap Up PROS for $1.4BN, Follow Up Its Verint & Dayforce Acquisitions
Dreamforce 2025: What Might Salesforce Unveil?
The FBI Warns Salesforce Customers of Increasing Cyber Attacks
ServiceNow Teams Up with Five9 to Drop Another Unified CRM-CCaaS Offering
Zendesk to Shutter Zendesk Sell, Go All-In on Customer Service
