Latest CRM News

CRM

CRM for Customer Service: AI, Other Trends, & Providers

CRM

Big CX News from AWS, Snapchat, Sprinklr & IBM

Contact Center

Big CX News – The Latest the Microsoft Dynamics 365 Contact Center, NICE MPower, & Salesforce

CRM

Snapchat and Sprinklr Team Up to Help Brands Target Younger Customers

Contact Center

IBM & Kyndryl Sued for Age Discrimination…Again

Contact Center

JD Sports Leverages Airship Enhancements to Elevate Mobile App CX

CRM

Salesforce Unveils a “World First” Innovation to Optimize GenAI Implementations

Contact Center

Vonage Selected by Global Automation Supplier for Improved Agent Experiences

Customer Data Platform

Contentsquare Launches New Analytics Platform in Bid to “Eliminate” Data Silos

CX TV

Lean Customer Operations: The Concept That Transformed CX at Pearson

CRM

7 Reasons to Invest in the Benefits of CRM Systems in 2024

Contact Center

Big CX News from Microsoft, Five9, Salesforce, SAP & HubSpot

CX TV

The Latest on Microsoft’s “Copilot-First” CCaaS Platform, the New Five9-Salesforce Integration, & More

Customer Data Platform

HubSpot Announces Sensitive Data Tools for Smart CRM Users

CRM

Zoho Unveils CRM for Everyone, Promises “True Democratization”

CRM

How to Compare CRM Solutions Effectively in 2024