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CRM
Google Parent Alphabet Talks Acquisition Terms with HubSpot, Sources
Contact Center
RingCentral Adds 100 RingCX Customers in Q1, Adds 300 New Features to the CCaaS Platform
Genesys & ServiceNow Pledge to Deliver a Unified Platform for CCaaS & CSM
Bank Of Ireland Announces €34Mn Customer Service Upgrade
Big CX News from Salesforce, Zendesk, Pegasystems & Verint
Salesforce Crowned King of CRM for the 11th Year Running
Pegasystems Resolves Shareholder Suit for $35MN, Shares Update on $2BN Appian Case
The Salesforce Einstein Copilot Is Now Generally Available
Customer Data Platform
Salesforce Launches Zero Copy Partner Network to Improve Tech Integrations
Workforce Engagement Management
Salesforce: Contact Center Agents Spend Just 39% of Their Time Servicing Customers
Oracle Brings More AI Capabilities to Service & Sales Teams
HubSpot “Reinvents” Content Marketing, Takes Commerce Hub Global
HubSpot Declares “Customer Experience Is Broken”, Unveils the “All-New” Service Hub to Fix It
SAP Shares “Workforce Transformation” Update After Employee Pushback
CRM Excellence Unleashed: The Ultimate Guide on How to Use CRM Effectively
Voice of the Customer
Almost Half of Consumers Feel Customer Service Has Worsened Over Past 3 Years
