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CRM
The Acquisition of Ultimate May Transform Zendesk. Here’s How.
Contact Center
Five9 2.0: An Evolution That Started with Its Aceyus Acquisition
SAP Announces New Commerce Cloud Payment Solution that Places Retailers “Front and Center”
Oracle Has “Crossed Over” – Cloud Becomes Top Revenue Driver
Big CX News from Talkdesk, Salesforce, Teleperformance, & More
The Forrester Wave for Customer Service Solutions 2024: Top Takeaways
Salesforce Announces Einstein 1 Studio in Bid to “Unlock the Power” of AI
Voice of the Customer
What Can The Wonka Experience Teach Us About Customer Experience?
Salesforce Welcomes 1,800+ New Employees, Expects to Hire More
The Latest BIG News from Salesforce, Alorica, Playvox, & Zoom
Vulnerable Persons Charity Partners with Global CX Specialist
NICE Records 375% Growth in Enlighten Bookings
HubSpot Reaches 100,000 Customers and $1 Billion in Revenue
The Best CRM for Small Businesses: The Ultimate Guide
HubSpot Defends New Pricing Model That Hikes Costs for New Customers
Atento Upgrades AI-Powered CRM Ecosystem To Boost CX
