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CRM
CRM vs. ERP: How Do They Differ, and Do I Need Both?
What Is CRM (Customer Relationship Management)? The Comprehensive Guide
Zoho Makes 5 Major Moves to Expand Its AI Portfolio
Contact Center
Traditional Contact Centers Are Failing the Next Generation. But What Comes Next?
ServiceNow’s Internal AI Agents Generate $350M in Added Value, Spark Debate on Future of Jobs
Zendesk Acquires HyperArc: A Triple Win for Analytics, AI Agents, and Pricing
Pega Pens a 5-Year AWS Deal to Usher in the Autonomous Enterprise
Salesforce Finally Gets Unified Contact Center Routing Right, Thanks to AWS
Microsoft Dynamics 365: An Overview of All the Apps
OpenAI Ponders Adverts on ChatGPT as It Bids to Reimagine Commerce Experiences
Loyalty Management
Top Loyalty Management Software Vendors Improving Retention in 2025
Salesforce Follows ServiceNow’s Lead, Pivots to Building AI Agent Ecosystems
Top Contact Center Vendors for 2025: Unlock AI-Powered CX & Enterprise ROI
SAP Unveils a New Point of Sale Solution, Connects the CX Ecosystem
What Is ServiceNow University? An Introductory Guide
Elon Musk Questions the Name ‘Salesforce’; Benioff Responds with an Impromptu ‘Agentforce’ Rebrand Idea
