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CRM
Salesforce Sprinkles Generative AI Into Its Automation Portfolio
Microsoft Releases New XR Tools for Dynamics 365 Guides
Salesforce Releases New Customer 360 for Health Capabilities
Contact Center
7 Generative AI Uses Cases for Contact Centers
Was Meta’s CRM Mission Always Doomed to Fail?
How Will Einstein GPT Improve the Contact Center?
5 Familiar Contact Center Transformation Frustrations (and What You Can Learn from Them)
CRM Reviews
NetSuite vs Salesforce: Which Is Best for My Business?
Considering Salesforce for CCaaS? Here’s How to Ease Your Voice Concerns
Microsoft Launches New Agent-Assist Tools for Contact Centers
Customer Data Platform
What Is Next for the Customer Data Platform (CDP) in 2023?
Meta Plans to Offload Kustomer After Acquiring It for $1BN Last Year
What Is Included Within the Salesforce CDP?
Amazon Connect and Salesforce: Bringing CCaaS and CRM Together
Zendesk vs HubSpot: Battle of the SaaS Giants
New CCaaS Entrants Must Not Smother Innovation
