Microsoft Releases New XR Tools for Dynamics 365 Guides

Mixed reality features designed to boost collaboration for frontline workers

Microsoft Dynamics 365 Guide
CRMLatest News

Published: April 17, 2023

Tom Wright

Microsoft has released new tools for Dynamics 365 Guides designed to make mixed reality accessible and user-friendly for frontline workers worldwide.

The new functionality utilizes holographic instructions to help deskless workers follow step-by-step processes, enhance efficiency, and learn on the job.

Microsoft Teams capabilities are combined with Guides to enable seamless collaboration among workers using HoloLens 2, allowing participants in a call to see what the HoloLens user sees in real-time, annotate their three-dimensional space, and share required files easily.

The company has released a new set of features in Guides to make the experience more intuitive and dependable.

Annotation improvements enable users to draw on any object or surface, anywhere, and remain in place, even if the user moves around.

The drawings are visible from different angles, and digital ink stays in place where intended, allowing users to annotate and share in real time. Previously, users could only draw on flat or semi-flat services.

Dynamics 365 Guides now give HoloLens users more options when joining a Teams call. The user can choose to turn on or off the video, join muted or not, and change these settings once they are in the meeting.

The company has added restricted mode features that enable the admin to restrict who can log in to the device and make calls, enhancing the company’s security and information confidentiality.

Additionally, Microsoft has added a new feature that allows users to navigate directly from one guide to another by linking the second guide in an action step.

What is Dynamics 365 Guides?

Dynamics 365 Guides is a mixed reality tool developed by Microsoft that enables deskless workers to follow step-by-step holographic instructions.

The tool aims to improve efficiency and compliance with processes and enable workers to learn on the job.

With the help of HoloLens 2 and Microsoft Teams, the tool allows remote collaboration and real-time sharing of 3D annotations and required files. Dynamics 365 Guides also gives users more options when joining Teams calls and allows them to navigate directly from one guide to another.


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