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Contact Center
What Is CLI, and Why Does It Matter In Call Centers?
CRM
Choosing the Right CRM Vendor in 2023
Microsoft Teases New Capabilities for Its Dynamics CCaaS Platform
Event News
The CX Awards 2023: Shortlist of Finalists Revealed
Salesforce Layoffs Continue as It Grapples with Its Family Values
Hubspot Is Downsizing by 7 Percent. Here’s Why
What Happened to the Microsoft Digital Contact Center Platform?
New Multibillion-Dollar Investment May Spark Change at Salesforce
4 CX Highlights from Microsoft’s Q2 Results – Inc. Dynamics, Teams, and OpenAI
Loyalty Management
Gartner Magic Quadrant for Enterprise Low-Code Application Platforms 2023
The Microsoft Contact Center Will Flop This Year, says Zeus Kerravala
How Barnes & Noble Has Focused on CX to Turn Around its Fortunes
What Is DNIS, and How Does It Work?
Customer Data Platform
SMBs Must Adapt and Evolve to Survive
Salesforce Starts 2023 With Mass Layoffs
What to Expect from AWS, Zoom, and Five9 In 2023
