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What is CX? The Ultimate Guide to Enterprise-Ready Customer Experience
CRM
Salesforce on Its New Agentforce Pricing Model, Rebranding Einstein One
15 Use Cases for Generative AI in Marketing
Conversational AI
Big CX News from NiCE, Genesys, Salesforce, & Gartner
CX TV
Content Guru on Gartner’s Latest CCaaS Study, Converging CCaaS-CDP
Bombshell Study Finds That Global Contact Center Agent Roles Will Increase, Not Decrease Over the Next Three Years
Big CX News from Salesforce, Zoom, Talkdesk & Five9
Salesforce Blocks Competitors from Using Slack Data: So What?
Talkdesk Creates a “New Software Category” with the Launch of Its CX Automation Platform
Salesforce Debuts Agentic Self-Service, Aims to “Revolutionize” Customer Portals
Big CX News from Salesforce, HubSpot, Adobe, & Everise
Salesforce Scoops Moonhub Employees, But Denies Acquisition
HubSpot Unveils an Industry-First CRM-ChatGPT Integration
Salesforce Embeds Slack Directly Into CRM Records
Zoho vs. Salesforce: CRM Products, Differentiators, & Pricing (A 2025 Comparison)
Big CX News from Salesforce, NVIDIA, ServiceNow, Cisco & Microsoft
