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Contact Center
Zendesk Debuts a New CCaaS Platform, Wants to “Redefine” the Contact Center Landscape
Accenture Claims “Customer Service Is on the Brink”
Big CX News from AWS, Microsoft, ServiceNow, NVIDIA, & NICE
CRM
Oracle Introduces AI Agent Studio, Bolsters Fusion Applications
Salesforce Resolves 85% of Its Customer Queries with Agentforce
ServiceNow and NVIDIA Team Up to Deliver Agentic AI Evaluation Tools
AWS Launches the Next Generation of Amazon Connect, Drops Another Solution with Salesforce
Salesforce Touts a Big ITSM Move Amid ServiceNow’s CRM Push
Genesys & ServiceNow Go Live with Their Unified CCaaS-CRM Offering
Sprinklr Initiates “Project Bear Hug” to Prioritize Enterprise Customers, Opens Up on Its Layoffs
ServiceNow Lets Thousands of AI Agents Loose, Releases Its New Yokohama Platform
Zoho Launches an Enterprise Project Management Platform, Surges Upmarket
ServiceNow Snaps Up Moveworks for $2.8BN, Bids to Be “the Market Leader” in CRM
The Salesforce Layoffs Latest: Why Is Salesforce Letting 1,000 Employees Go?
Microsoft Releases New AI Agents for Sales Teams, Drops Big Copilot Numbers
Klarna CEO “Tremendously Embarrassed” by Salesforce Fallout, Explains What Really Happened
