Latest CRM News

Contact Center

Cisco Teams Up with Epic to Unify CCaaS and CRM Software

CRM

ServiceNow Goes Big on Industry-Specific Innovation with New AI Agents & Quality 360 Acquisition

Conversational AI

Big CX News from Salesforce, Google, Microsoft & Zoom

CRM

HubSpot Sales Hub: An Introduction, Features, & Pricing

Conversational AI

Microsoft Deploys Thousands of Internal & External AI Agents

CRM

Salesforce Champions Unheralded Product Growth, Closes 5,000 Agentforce Deals

CX TV

Salesforce Update – The Layoffs, 1,000 Agentforce Deals, & the AI Energy Score

CRM

Customer Service CRM Features: 20 Features to Look Out For

Event News

20 Customer Experience Events to Attend in 2025

Contact Center

Condor Chooses Talkdesk to Unify its Customer Experience

CRM

Customer Service CRM: The Latest Trends, Features, & Providers 

CRM

HubSpot Service Hub: An Introduction, Features, & Pricing

CRM

What Is a CRM Strategy, and How Can I Create One?

CRM

SAP Adds Preconfigured AI Agents to Its CX AI Toolkit

Contact Center

Five9 Taps Agentforce to Bring Industry-Specific AI Agents to CCaaS

CRM

HubSpot Smart CRM: Everything You Need to Know