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CRM & Customer Data Management
SAP Unveils a New Point of Sale Solution, Connects the CX Ecosystem
What Is ServiceNow University? An Introductory Guide
Elon Musk Questions the Name ‘Salesforce’; Benioff Responds with an Impromptu ‘Agentforce’ Rebrand Idea
Contact Center & Omnichannel
What is CX? The Ultimate Guide to Enterprise-Ready Customer Experience
Salesforce on Its New Agentforce Pricing Model, Rebranding Einstein One
15 Use Cases for Generative AI in Marketing
Big CX News from NiCE, Genesys, Salesforce, & Gartner
CX TV
Content Guru on Gartner’s Latest CCaaS Study, Converging CCaaS-CDP
Bombshell Study Finds That Global Contact Center Agent Roles Will Increase, Not Decrease Over the Next Three Years
Big CX News from Salesforce, Zoom, Talkdesk & Five9
Salesforce Blocks Competitors from Using Slack Data: So What?
Talkdesk Creates a “New Software Category” with the Launch of Its CX Automation Platform
Salesforce Debuts Agentic Self-Service, Aims to “Revolutionize” Customer Portals
Big CX News from Salesforce, HubSpot, Adobe, & Everise
Salesforce Scoops Moonhub Employees, But Denies Acquisition
HubSpot Unveils an Industry-First CRM-ChatGPT Integration
