Latest CRM News

CRM

The Big Salesforce-Google Partnership: A Closer Look

Contact Center

Google Debuts Its “Next-Generation” Customer Engagement Suite

CRM

Salesforce Service Cloud vs. ServiceNow Customer Service Management (CSM): The CRM Showdown

Contact Center

The Forrester Wave for CCaaS Platforms 2025: Top Takeaways

CRM

HubSpot Brings AI Agents to SMBs

CRM

The Ultimate ServiceNow Career Guide for 2025: Jobs, Salaries, & Certifications

CRM

What Is ServiceNow? A Complete Guide for 2025

CRM

Salesforce Is “Hiring Aggressively” In Some Areas, But Letting Customer Support Agents Go

CRM

HubSpot’s Founder Predicts the Next Big Thing In Enterprise AI

CRM

Big CX News from ServiceNow, Genesys, Salesforce, Twilio & Zendesk

CRM

ServiceNow Boosts Its CRM Credentials with Logik.ai Acquisition

CRM

200+ Contact Centers Implement the CX Cloud from Genesys and Salesforce

CRM

Zendesk Outlines Its Unique Pricing Strategy for AI Agents

CRM

Salesforce on Its New Contact Center Integration Program & the Future of Service Cloud

CRM

ServiceNow Reimagines the ServiceNow Store for the AI Agent Era

Contact Center

Verint Secures a $27MN Megadeal, Finds Success in Hybrid Cloud Contact Centers