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Big CX News from Avaya, SAP, Klaviyo, & Talkdesk
CRM
ServiceNow Enters the CRM Market with a Purpose: “We’re Not Just Building a Slightly Better Product”
Klaviyo Launches the “Only CRM Built for B2C”, Targets Customer Service Teams
CRM vs. ERP: How Do They Differ, and Do I Need Both?
Salesforce Goes Live with Its Service Assistant, Shares a Roadmap for AI in Service Cloud
What Is HubSpot Breeze, and How Does It Work?
Talkdesk Embeds Contact Center Tools Into Epic Cheers
What Is CRM (Customer Relationship Management)? A Beginner’s Guide
Big CX News from Google, Cisco, HubSpot, & Pega
Conversational AI
HubSpot Handles 35 Percent of Customer Queries with Its Own Bot
Pegasystems Announces a “First-of-Its-Kind” Orchestration Capability for AI Agents
7 CRM Solutions for Small Businesses to Consider in 2025
Businesses That Switch from Salesforce to Zoho Cut Costs By 68 Percent, Finds Nucleus Research
Contact Center Trends for 2025: What’s Hot and What’s Not?
Salesforce Launches a “First-of-Its-Kind” Benchmarking Tool to Compare the Energy Consumption of AI Models
monday.com Releases an Enterprise Service Management (ESM) Solution
