Latest CRM News

CRM

Klarna CEO “Tremendously Embarrassed” by Salesforce Fallout, Explains What Really Happened

Contact Center

Cisco Teams Up with Epic to Unify CCaaS and CRM Software

CRM

ServiceNow Goes Big on Industry-Specific Innovation with New AI Agents & Quality 360 Acquisition

Conversational AI

Big CX News from Salesforce, Google, Microsoft & Zoom

CRM

HubSpot Sales Hub: An Introduction, Features, & Pricing

Conversational AI

Microsoft Deploys Thousands of Internal & External AI Agents

CRM

Salesforce Champions Unheralded Product Growth, Closes 5,000 Agentforce Deals

CX TV

Salesforce Update – The Layoffs, 1,000 Agentforce Deals, & the AI Energy Score

CRM

Customer Service CRM Features: 20 Features to Look Out For

Event News

20 Customer Experience Events to Attend in 2025

Contact Center

Condor Chooses Talkdesk to Unify its Customer Experience

CRM

Customer Service CRM: The Latest Trends, Features, & Providers 

CRM

HubSpot Service Hub: An Introduction, Features, & Pricing

CRM

What Is a CRM Strategy, and How Can I Create One?

CRM

SAP Adds Preconfigured AI Agents to Its CX AI Toolkit

Contact Center

Five9 Taps Agentforce to Bring Industry-Specific AI Agents to CCaaS