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ServiceNow Acquires Cuein, the “Copilot for Customer Experience Teams”
Contact Center
Big CX News from Microsoft, Salesforce, HubSpot, & Avaya
Salesforce Bids Farewell to Einstein Copilot, Now It’s Just Another Agent
5 Agentforce Case Studies, and What We Learned from Them
SAP & Microsoft Preview the Integration Between Joule and Copilot
HubSpot Founder’s Agentic AI Platform Surges Past 250,0000 Users
Agentforce Goes Industry-Specific as Salesforce Releases an Agent Skills Library for Retailers
“The Future Is Here”: AWS Previews the Salesforce Contact Center with Amazon Connect
Will Amazon Enter the CRM Space In 2025?
Raw and Unfiltered: 8 Reddit Communities Where CX Professionals Keep It Real in 2025
HubSpot’s Acquisition of Frame.ai Bolsters Breeze & Its AI Scalability
15 Customer Experience Technology Predictions for 2025
ServiceNow Is Co-Innovating With CCaaS Leaders: Why?
10 CRM Platform Providers to Watch Out for in 2025
HubSpot Ventures Makes Agentic AI for SMBs a Primary Investment Goal for 2025
Salesforce Announces Agentforce 2.0: 5 Big Talking Points
