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Contact Center
30% of Customers Ended Long-term Brand Relationships
Hotel Chocolat Sales Spike 50% with ParcelLab CX Partnership
Just Eat Move 1,500 Call Centre Roles to UK
Rezo.ai Adds Vernacular Languages to Contact Centre Offering
Comstar Named 8×8’s XCaaS Partner of the Year
BT Unveils Multi-million Pound Contact Centre Revamp
32% of Consumers Cut Ties With Brands After One Bad CX
Salesforce Named Leader in Sales Force Automation
Contact Centres to Issue COVID Recovery Certificates for Travel
Nexa Acquires Client Chat Live to Expand CX
ZoomInfo to Acquire Chorus.ai in $575M Deal
Casino Group Partners with Google Cloud & Accenture
Understanding the STIR/SHAKEN Contact Centre Framework
Vonage Launched on Salesforce AppExchange
Voice of the Customer
Yext Integrates with Zendesk
Five9 Cloud Contact Centre Hailed by Frost & Sullivan
