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Contact Center
RingCentral Partners With Deutsche Telekom
NHS Test-and-Trace Agents Outsourced at Double Pay
Utilising AI in the Workplace
Pegasystems Reveal Major CX Frustration Points
Twilio: Best SMS Practices for Customer Engagement
CRM
New Talkdesk Solution Helps Break Down Channel Silos
Customer Data Platform
Odigo: COVID-19 Accelerates Adoption of Real-time and Predictive Analytics
Vonage Named Leader in the IDC MarketScape Report
Dialpad Expands WFO in New Zealand
RelateCare and Spearline Join Forces
New Five9 CX Maturity Model for Reimagined CX
Adobe Summit: Developing Better CRM
Brightcloud Partners with Vonage in Major CX Boost
IPI: Post-COVID Opportunity for Contact Centres
DVLA Picks Wavenet to Innovate Contact Centre
Twilio’s Top Tips for Customer Engagement
