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Customer Engagement Platforms
Customer Loyalty is Changing Reveals New Talkdesk Research
Contact Center & Omnichannel
Microsoft Launch Dynamics 365 Customer Service CCaaS
Google Includes Voice Biometrics in Contact Centre Offering
Coveo Launches Features to Streamline Higher Customer Demand
Puzzel Expands to the Netherlands
Finn AI Banking Chatbot Available on Genesys AppFoundry
8×8 XCaaS Deployed by Darlington Building Society
30% of Customers Ended Long-term Brand Relationships
Hotel Chocolat Sales Spike 50% with ParcelLab CX Partnership
Just Eat Move 1,500 Call Centre Roles to UK
Rezo.ai Adds Vernacular Languages to Contact Centre Offering
Comstar Named 8×8’s XCaaS Partner of the Year
BT Unveils Multi-million Pound Contact Centre Revamp
32% of Consumers Cut Ties With Brands After One Bad CX
Salesforce Named Leader in Sales Force Automation
Contact Centres to Issue COVID Recovery Certificates for Travel
