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Contact Center
Turning the Contact Centre from Cost Centre
A Store Just for Returns? Whatever Next
Lifesize Announces Cloud Contact Centre Suite Enhancements
Metro Bank Opens First South-west UK Contact Centre
RingCentral Partners With Deutsche Telekom
NHS Test-and-Trace Agents Outsourced at Double Pay
Utilising AI in the Workplace
Pegasystems Reveal Major CX Frustration Points
Twilio: Best SMS Practices for Customer Engagement
CRM
New Talkdesk Solution Helps Break Down Channel Silos
Customer Data Platform
Odigo: COVID-19 Accelerates Adoption of Real-time and Predictive Analytics
Vonage Named Leader in the IDC MarketScape Report
Dialpad Expands WFO in New Zealand
RelateCare and Spearline Join Forces
New Five9 CX Maturity Model for Reimagined CX
Adobe Summit: Developing Better CRM
