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Contact Center & Omnichannel
Nexa Acquires Client Chat Live to Expand CX
ZoomInfo to Acquire Chorus.ai in $575M Deal
Casino Group Partners with Google Cloud & Accenture
Understanding the STIR/SHAKEN Contact Centre Framework
Vonage Launched on Salesforce AppExchange
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Yext Integrates with Zendesk
Five9 Cloud Contact Centre Hailed by Frost & Sullivan
Turning the Contact Centre from Cost Centre
A Store Just for Returns? Whatever Next
Lifesize Announces Cloud Contact Centre Suite Enhancements
Metro Bank Opens First South-west UK Contact Centre
RingCentral Partners With Deutsche Telekom
NHS Test-and-Trace Agents Outsourced at Double Pay
Utilising AI in the Workplace
Pegasystems Reveal Major CX Frustration Points
Twilio: Best SMS Practices for Customer Engagement
