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Contact Center
Balto Launches an App-Free Version of Its Platform
Workforce Engagement Management
Employee Retention: How to Keep Hold of Your Customer Care Team
Reputation Adds New Features for Instagram and TikTok
CX TV
The 2022 Global Consumer Trends Report with Bruce Temkin
Loyalty Management
What Is the Customer Life Cycle?
Mitto: Customers Prefer a Dentist Appointment Over Interacting with Banks
Infobip Acquires Peerless Network
CRM
Freshworks Unifies Customer Messaging on a Single Platform
Treasure Data Is Now Available on Genesys Premium AppFoundry
Textel and NICE Expand Partnership
Intercom Launches a Host of Customer Engagement Tools
Sprinklr Unveils a “Lite” Version of its Customer Support Solution
Invoca Valued at $1.1B Following $83M Investment
Customer Data Platform
Merkle Launches an Identity Resolution Platform
Vonage Chosen by Digital Banking Firm to Improve CX
Webhelp Acquires Grupo Services
