Latest Customer Engagement Platform News

Latest News

Contact center news roundup featuring Zendesk, Genesys, RingCentral, and Verint

Contact Center & Omnichannel​

Contact Center Weekly Roundup: Zendesk Targets Language Barriers as AI Control Wars Heat Up

Smartphone displaying AI assistant apps including Gemini, Copilot, DeepSeek, ChatGPT and Claude

Community & Social Engagement

What Does the OpenAI Hack Mean for Salesforce and other CRM Communities?

New York Mets Turn to RingCentral for Cloud-Based Fan Engagement

Contact Center & Omnichannel​

New York Mets Turn to RingCentral for Cloud-Based Fan Engagement

Delta AI pricing and dynamic fares

Customer Engagement & Journey Orchestration

Delta’s AI Ambition Puts Dynamic Pricing Back Under Scrutiny

Big CX News: Salesforce, Stripe, OpenAI, Anthropic

AI & Automation in CX

Big CX News from Salesforce, Stripe, OpenAI & Anthropic

Amazon delivery drone dropping a customer package into a swimming pool in Texas

Customer Engagement & Journey Orchestration

When Customer Service Doesn’t Go Swimmingly: Amazon’s Drone Delivery Blunder

Tata Communications CPaaS supporting connected customer journeys across

Customer Engagement & Journey Orchestration

Tata Communications’ CPaaS Drives Customer Continuity

Anthropic and Decart reported deal and its potential impact on retail customer experience

Customer Engagement & Journey Orchestration

What Anthropic’s Decart Deal Could Mean for Retail

Gainsight Community Platform Digital Customer Hub Strategy

Community & Social Engagement

How Gainsight Is Expanding Its Customer Community Platform

CRM & Customer Data Management

Tropical Smoothie Cafe Uses Qualtrics to Turn Reviews Into Revenue

Bettermode positions customer communities as a connected layer for AI discovery, support, feedback, and retention.

Community & Social Engagement

Bettermode Connects Community, AI Discovery, and Retention

NiCE CX AI deals highlight the challenges of enterprise AI adoption

AI & Automation in CX

NiCE Wins Big CX AI Deals, But Enterprise Adoption Takes Time

AI agents and specialized SaaS platforms in customer experience

AI & Automation in CX

Why Deep Specialism Beats Generalist AI in CX

Meta's Decision to Invest Aggressively in AI Infrastructure Raises Investor Concerns

AI & Automation in CX

Meta’s Decision to Invest “Aggressively” in AI Infrastructure Raises Investor Concerns

Social Media Management Has Moved On, Has Gartner?

Community & Social Engagement

Social Media Management Has Moved On, Has Gartner?

RingCentral Sees AI Adoption Strengthen Customer Economics

AI & Automation in CX

RingCentral Sees AI Adoption Strengthen Customer Economics

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