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Big CX Update
The OneMagnify Approach to Mergers and Acquisitions
Contact Center
10 Proactive Customer Service Strategies for Retail, Banking, Healthcare, & More
Customer Data Platform
What Is a Digital Experience Platform (DXP)? A Definition, Use Cases, and Providers
Adobe vs. Optimizely: Which Is the Better DXP? (A 2025 Comparison)
AWS Doesn’t Let Data Barriers Stifle Contact Center Innovation. It Breaks Them Down.
Anticipating Customer Needs with Predictive Analytics
Conversational AI
Past Lessons, Future Focus: Navigating the AI Revolution with Content Guru
The Future of Social Customer Service: An Inside Look
How to Master AI-Driven Journey Orchestration
Returnuary Is Real – and It’s a Retail Nightmare
How Syniverse and Adobe are Elevating Customer Engagement with Targeted SMS Messaging
Zendesk Debuts a New CCaaS Platform, Wants to “Redefine” the Contact Center Landscape
Twilio’s Pivot from the Swiss Army Knife of CX to a More Cohesive Platform Is Working
CRM
10 CRM Platform Providers to Watch Out for in 2025
Gartner Magic Quadrant for CRM Customer Engagement Center (CEC) 2024: The Rundown
Twilio Segment Extends Its Linked Audiences Capability Across Amazon Redshift
