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Contact Center
‘Facebook can’t repair brand perception by changing its name’
Khoros Collaborates with AWS
NetSfere Launches New Omni-channel Portal
Workforce Engagement Management
Puzzel Signs Deal with EvaluAgent to Optimise EX & CX
Uniphore Completes Jacada Deal & Unveils New Platform
NICE Launches CXi: Suite of CCaaS, WFO, Analytics & AI
Twilio Launches Growth Automation Platform
UJET Announces Google Cloud Partnership
Cisco Unveils New Webex Features to Improve CX and WFO
Observe.AI Launches Platform to Drive Next-Gen Contact Centres
Impact Tech Has on Boosting Customer Engagement
Cash Payments to Account for a Tenth of All Spending
SugarCRM Finds 80% of Customers Will Pay for Better CX
Talkdesk Finds Hold Time Soared to 71% Post-COVID
Voice of the Customer
Reputation: Car Industry Dependent on Feedback
Genesys Acquires Pointillist and Exceed.ai
