Home → Customer Engagement Platform
Contact Center & Omnichannel
Cash Payments to Account for a Tenth of All Spending
SugarCRM Finds 80% of Customers Will Pay for Better CX
Talkdesk Finds Hold Time Soared to 71% Post-COVID
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Reputation: Car Industry Dependent on Feedback
Genesys Acquires Pointillist and Exceed.ai
Qualtrics Announces Experience ID
Warnings of Systems Crashes as ‘Cyber Monday’ Looms
Zendesk Finds CX Maturity Prompts Business Resilience
Puzzel Acquires Digital Engagement Firm Vergic
Twilio Report Reveals Gap Between CX Expectations & Reality
Zoom Abandons $14.7BN Five9 Deal
Quiq Launches Two Conversational Product Features
Vonage Contact Centre Chrome Enterprise Recommended
3 in 10 Businesses Failed to Innovate During COVID
The Restaurant Group Partners with Yumpingo
8×8 Launches New Cloud Phone
