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Contact Center & Omnichannel
UK Most Unforgiving Nation When it Comes to Bad CX
eGain Knowledge Hub Now Available on SAP Store
Contentsquare Acquires Hotjar
Customers Would Spend 9% More for Better CX
CX Industries Lead UK Push for Post-pandemic Boom
8×8 Announces New Agreement with SYNNEX
Customer Analytics & Intelligence
Worthix Unveils Advanced AI Customer Insight Capabilities
Afterpay Introduces Afterpay Ads to Drive Customer Engagement
Workforce Engagement Management
Zendesk Adds New Features to CX Collaboration Tools
87% of Firms Cite Covid for Cloud Migration Acceleration, says Cisco
CPaaS Provider Soprano Launches Contact Centre Feature
Puzzel: Five Stats to Demonstrate Importance of EX
Dubber Adds Video Recording for Cisco Webex Meetings
40% of SMEs Have No Plan for Digital CX Transformation
50% of Transactions to be Contactless by End of 2022
WestStar Adopts Cloud Banking Pioneer nCino in CX Boost
