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Customer Analytics & Intelligence
AWS Launches Amazon Transcribe Call Analytics
Contact Center & Omnichannel
MoEngage Raises $32.5M for Its Customer Engagement Platform
Kustomer’s CX Platform Produces Over 400% ROI
Alida Named Best Company for Career Growth
RingCentral Exceeds Q2 Estimates with $379m Revenue
Nebuli Launches Free CX Behaviours Diagnostics Tool
Artificial Solutions Partners with Circle K for Conversational AI
Coca Cola Accelerates Digital Transformation with 8×8
Five9 Extends Practical AI Solutions
Twilio Q2 Results Reveal 67% Revenue Boost
Qualtrics to Acquire Clarabridge for $1.125bn
Envera Picks RingCentral to Keep Neighbourhoods Safe
Five9 Leader in Aragon Research Globe for AI
Irish Govt Enhances Tech Strategy With 8×8 XCaaS
McDonald’s Creates New CX Team
Customers Overwhelmingly Prefer Human Interaction in CX
