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AI & Automation in CX
Microsoft Invests $36.5BN into India and Canada for AI Initiative, Expanding Local Customer Services
Security, Privacy & Compliance
Fintech Feud Erupts After Rabois’ “Chinese Backdoor” Jab at Airwallex, CEO Zhang Fires Back
Microsoft Steps Up Efforts to Support European Customers’ Data Sovereignty
Contact Center & Omnichannel
The Contact Center Playbook for Risk-Free Modernization
Data Sovereignty Becomes a Strategic Imperative Under Europe’s Compliance Rules
CRM & Customer Data Management
Zoho One’s Overhaul Aims to Bring Enterprises a More Connected, AI-Ready CX Stack
Why Rushing to the Cloud Could Slow Your CX Transformation
AI Agents For Customer Support: Trends, Predictions & Providers
IDC Names Five9 a European CCaaS Leader as Market is Set for $3.7BN Boom
Beyond the Hype: How Practical AI Drives Real ROI in the Contact Center
Big CX News from Cisco, Microsoft, Salesforce, & Verint
Cisco Reaffirms Its Support for On-Premise Customers, in the Contact Center & Beyond
NiCE CXone Mpower Key to 40,000 Seat CCaaS Deal with the UK Government
ComputerTalk Tackles the Compliance Crunch Data Protection That Doesn’t Break CX
The Top 5 CCaaS Decisions Contact Center Leaders Must Make in 2025
XCally’s Bold Take on Contact Center Evolution: AI, Automation & the Future of CX
