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CRM & Customer Data Management
Accenture to Acquire Ookla to Bring Network Data Deeper Into Enterprise CX
Formula 1 and Salesforce Expand AI Partnership to Strengthen Digital Fan Engagement
Community & Social Engagemet
Community-Based Customer Support: Designing Peer-Powered Service Models
Contact Center & Omnichannel
American Airlines Expands App Features to Give Customers More Control During Travel Disruptions
