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Genesys Unveils a New R&D Center in Galway
Gartner: Worldwide Public Cloud Spending to Reach $600 Billion in 2023
5 Predictions for Customer Experience in 2023: The Webex Perspective
Top 5 Use Cases for CX in the Healthcare Industry for 2022
Customer Data Platform
Oracle Introduces a New Applications Platform
CCaaS: The Art (and Science) of Balancing Business Goals and Customer Expectations
Conversational AI
Two-Way Messaging and the Future of Customer CommunicationÂ
SMBs Can Compete by Leveraging Customer Insights
Turning Contact Centre Agents into Super-Agents
Hybrid Cloud and AI: The Rocket Fuel for IBM’s Growth
UJET Campaigns to Poach Genesys Customers
Genesys Ditches Its Multicloud CX Platform
Google Cloud and HCLTech Expand Their Partnership
IBM: Banks Are Struggling to Get Cloud Transformation Projects Off the Ground
Prioritizing Agent Wellbeing to Overcome Contact Center Burnout
The State of CX in The Healthcare Sector in 2022
