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Contact Center
Avaya Expands Its Partnership with Alcatel-Lucent
Customer Data Platform
ServiceNow Enters New Era with Observability Acquisition
Globant Expands in Europe with Italian Acquisition
CRM
Martech Buyers Are Only Using 42 Percent of Their Tech Stack, Says Gartner
Genesys Introduces Cloud AI Experience: Its Latest CX Solution
What Contact Centers Can Learn from Glassdoor’s Top Remote Employers, as the Industry Struggles to Retain Staff
The State of CX in the Telecoms Sector for 2022
Top 5 Use Cases for CX in the Telecoms Industry for 2022
Five9 Announces Salesforce Integration as Companies Scramble to Consolidate Tech Stacks
Adobe Smashes Revenue Records, Tapping into CXM Growth with Experience Cloud
Telecoms CX Case Study in Focus: Avaya and Cincinnati Bell
Accelerating Cloud-Enabled Digital Transformation
The Most Innovative Telecom, Media, and Technology CX Vendors to Watch in 2022
Telecoms CX Case Study in Focus: Salesforce and KPN
Banking-as-a-Service Tipped to Reform Customer Experience in Finance and Beyond, Says Gartner
Workforce Engagement Management
Supporting Agent Wellbeing in a Hybrid Working World: 6 Super Strategies
