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Contact Center
Brightstar Rebrands to Likewize in Tech Support Pivot
Lattice Review: People Analytics & Gamification Tools
AudioCodes: AI Voice Automation’s Contact Centre Role
Talkdesk Valued at $10bn+ Following $230mn Round
CRM
Cirrus Insight Launches Integration Partner Programme
Gartner Magic Quadrant for CCaaS 2021
COPC Customer Experience Standard Updated to 7.0
Loyalty Management
Bluedot, Adeptmind Partner on Shopping Experiences
Customer Data Platform
Your Guide to Business Intelligence Implementation
EasySend, PSCU Ally on Digitising Customer Experience
Google Cloud, SAP Partner on Business Transformations in Cloud
SQUIRE Raises $60mn for Barbershop CRM and POS
Voice of the Customer
Culture Amp Employee Experience Platform Raises $100mn
Open Source SMB CRM and ERP Odoo Reveals $215mn Funding
Helpdesks: A Fireside Chat
Personalisation and the Importance of CX for Retailers
