Home → Digital Transformation
Contact Center & Omnichannel
Five9: Reimagining CX with a Digital Workforce
Nectar to Provide Advanced Diagnostics for Genesys Engage Premise
Workforce Engagement Management
8×8 Launches Frontdesk to Transform Hybrid Working
Five9: Democratizing AI Development and Deployment
Akixi: Overcoming ‘Analysis Paralysis’ in Remote Work
Customer Engagement Platforms
Bilt Rewards Real Estate Loyalty Platform Raises $60mn
Concentrix: Balancing a Digital-First Approach With Empathy
Patient Experience in a Post-COVID World
Content Guru Storm Cloud Contact Centre Review: WFO Integrations
Shopify Invests in Ecommerce Marketing Platform Yotpo
CPaaS Revenue to Top $10BN Globally in 2022
CRM & Customer Data Management
Unanet CRM, OpenAsset Partner on Digital Asset Management
ASAPP Report Reveals Contact Centre Agent Challenges
Thought Industries, SearchUnify Partner on Personalised Search
Amazon Connect Wisdom Review: Real-Time Customer Recommendations
ResponseCRM Introduces Mobile Applications
