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CRM
Silverline Acquires Salesforce Partner Shift CRM
Loyalty Management
Reputation Platform RepTrak Raises Venture Loan
Symphony Talent Adds Event Management to SmashFlyX CRM
Pine Labs Payments Platform Closes $600mn Round
Contact Center
How Invoca’s DialogTech Deal Impacts the $4.8B Conversational Intelligence Market
TA Associates Announces Revalize Cloud Platform
Evolv Talks Digital Transformation and AI in CX
Study Reveals Gender Split in Social Media Buying Habits
Voice of the Customer
Rapidus Adds Customer Satisfaction Feedback Function
@properties Expands CRM Platform with Presentation Suite
Sitel Group to Acquire CX Services Firm Sykes Enterprises
Qualtrics, Genesys Partner on Customer Satisfaction Data
The Golden Trio for Distributed Contact Centres
Freshworks Survey Highlights COVID-19 SMB Digitalisation
Resolve Acquires IT Automation Platform Ayehu
Genesys Publishes Sustainability Report
