Latest Digital Transformation News

Contact Center & Omnichannel​

Avaya: How CPaaS is Enabling the Future of Work 

8 Workforce Optimisation Trends to Watch in 2021

Customer Engagement Platforms

Podium Report Shows SMB Conversational Messaging Desire

Customer Engagement Platforms

Bbot Raises $15M for Hospitality Tech Platform

CRM & Customer Data Management

SAP Hails Strength of Cloud Portfolio in Q2 Results

Customer Engagement Platforms

Stor.ai, Toshiba Join Forces on Online Retail Experience

Customer Engagement Platforms

Scantrust, ePAC Partner on Connected Goods Offering

Essential Work from Home Tech for Agents

Customer Engagement Platforms

Virtual Concerts Platform Flymachine Raises $21mn

CRM & Customer Data Management

Blackbaud Launches Payment Terminal for Arts Bodies

Contact Center & Omnichannel​

AudioCodes: Modernising On-Premise Contact Centres

Customer Engagement Platforms

Nayax Acquires Customer Journey Start-up Weezmo

Uncategorized

Schneider Electric, Medallia Partner on Digital Feedback

CRM & Customer Data Management

Silverline Acquires Salesforce Partner Shift CRM

Customer Engagement Platforms

Reputation Platform RepTrak Raises Venture Loan

CRM & Customer Data Management

Symphony Talent Adds Event Management to SmashFlyX CRM