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Contact Center & Omnichannel
News from Dreamforce 2019
Five9 Reports $83.8 Million in Revenue
Evolve Your Contact Centre: Deliver True Omni-Channel CX
Customer Analytics & Intelligence
Introducing Verint’s Knowledge-as-a-Service
RingCentral’s Curtis Peterson – Big Data LDN
MS Ignite: Microsoft Announces No-Code Bot Builder
Kakapo Systems Release Call Back Queues
Akixi Launches 2.0 Update with Omni-channel Analytics
Kakapo Systems Updates Unity Reception
VoIPstudio Announces Zoho Integration
Verint Wins Awards for Conversational AI
Enghouse on Building the Connected Council Contact Centre
Plan Your Contact Centre Transformation with RingCentral
Akixi: Omni-channel is Key to Flourishing
Genesys Names Foehn ‘EMEA Cloud Partner of the Year’
Unethical AI? 80% of Employers Not Worried
