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CRM
Salesforce to Acquire Own Company for $1.9BN, Biggest Acquisition Since Slack
Contact Center
6 Reasons to Invest in Customer Service Automation this Year
Is AI the Silver Bullet for Contact Centers? Unpacking the Myths and Realities
Customer Data Platform
Transitioning to a Dynamic Data Hub: The Future of CX
6 Unexpected Ways to Enhance CX Through Tech Savviness
Channel Shift and Digital Transformation: Embracing True Omni-channel Customer Service
Workforce Engagement Management
6 Reasons to Invest in Workforce Engagement Management Solutions
Salesforce to Acquire Unified Omnichannel Retail Platform
6 Reasons to Invest in Real-Time Agent Assist Software
ALDO Group Prioritizes Predictive AI Over Generative AI. Here’s Why.
Phygital 2.0 Is Passing the Baton to CX: Here’s What You Should Know
Google Couldn’t Kill Off the Cookie Monster, But You Should Keep Him Under Wraps
Contact Center: How Feature-Rich Mobile Functionality Enhances Service and Efficiency
CX TV
Comparing CCaaS Providers: What You Might Miss
How Proactive Engagement Can Lead to Contactless Resolution
Toggle Tax: The Silent Agent Engagement Killer
