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CRM
ServiceNow on a Possible Expansion Into Marketing CRMs & Its Big Genesys Investment
Microsoft to Scrap Business Discounts Across All Its Online Services, Including 365, Azure, and Dynamics 365
Microsoft vs. Salesforce: How Do They Compare on CRM?
CX TV
The Latest on Salesforce & ServiceNow’s $1.5BN Genesys Investment, NiCE-Cognigy, Five9’s Departures
Contact Center
Salesforce & ServiceNow Invest $1.5BN in Genesys
Voice of the Customer
The Top VoC Solutions to Explore in 2025
Conversational AI
NiCE CEO: “We’re Not Just Partners; We’re Co-Building with AWS, ServiceNow & Snowflake”
Is CCaaS + UCaaS + CPaaS Compelling for Enterprise Contact Centers?
Zoho Makes 5 Major Moves to Expand Its AI Portfolio
Top Enterprise ERP Vendors: Secure, Scalable & Intelligent
The Hidden Power of AI Agents in Customer Experience
Microsoft Dynamics 365: An Overview of All the Apps
Salesforce Follows ServiceNow’s Lead, Pivots to Building AI Agent Ecosystems
Leading Contact Center Providers Called Out for Withholding Data from Rival AI Solutions
Microsoft’s Contact Center Celebrates Its First Birthday: 3 Takes on Its Journey So Far
Cisco Reaffirms Its Support for On-Premise Customers, in the Contact Center & Beyond
