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Customer Analytics & Intelligence
Gartner Magic Quadrant for Cloud ERP for Product-Centric Enterprises 2025: The Rundown
CX Trends
Gartner Reveals Top Tech Trends For 2026
Customer Engagement Platforms
Twilio Launches Its Customer Engagement Platform, Promises to Transform Customer Data Quality
CRM & Customer Data Management
Dreamforce 2025: The Top Announcements, ft. Agentforce 360, The New Slack, & Apromore Acquisition
Salesforce Makes Its Big ITSM Launch, Talks Differentiators Over ServiceNow
Contact Center & Omnichannel
Avaya Lays Off 30% of Staff at Key India Hub, Reports
Workforce Engagement Management
Explainer: What Workforce Engagement Management Is
The New Considerations for Contact Center Security & Compliance
Explainer: How CRM Automation Can Drive ROI Across Sales, Marketing, and Service
Oracle Appoints Two New co-CEOs: So What?
The Cost of Ignoring the Contact Center in Customer-Facing AI Decisions
Genesys Scoops Its Second-Largest CCaaS Win Ever
Event News
Workday Rising 2025: The Top 5 Announcements
Genesys and Zoom Quietly Push Customer Service and ITSM Closer Together
Content Guru on Its Cloud Contact Center Differentiators, Wins, & Vision (Big Update)
ServiceNow on a Possible Expansion Into Marketing CRMs & Its Big Genesys Investment
