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AI & Automation in CX
Oracle’s Fusion Agentic Applications Push Enterprise AI Past Copilots
Sprinklr’s Earnings Signal a Shift Toward AI-Native CX Platforms
Contact Center & Omnichannel
RingCentral Unveils AIR Pro at Enterprise Connect: Next-Gen Voice AI for Customer Engagement
UJET Introduces Agentic Experience Orchestration to Simplify Agent Workflows and Unify CX Systems
NiCE Launches Agentic AI Platform to Accelerate Contact Center Automation
Security, Privacy & Compliance
OpenAI Acquires Promptfoo to Embed Security in AI Agents
Tech Mahindra And NVIDIA Kill The Support Ticket With Zero-Touch CX At MWC 2026
OpenAI’s Consulting Play, CX Leaders Might Get Sidelined
Anthropic and Infosys Launch Enterprise AI for Regulated Telecom Operations
Cisco Bets On ServiceNow: Webex Contact Center Lands A Native Integration
Amazon’s AgentCore Moment: Letting Contact Center AI Finally Go Off Script
Cisco’s 360 Partner Program Confirms What AI in CX Really Needs to Scale
Salesforce Targets Agent Sprawl Increase in Latest MuleSoft Expansion
Community & Social Engagement
What Are the CX Community Engagement Trends to Watch in 2026?
AWS Expands PCI DSS Compliance to New Services and Regions
Passive Shopping is Dead: How Google’s New AI Agents Are Rewriting CX
