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AI & Automation in CX
Five9 Appoints New CEO to Lead AI-Driven Strategy
Contact Center & Omnichannel
How ERP Systems Weave CX and Operations Together
Zendesk Acquires Unleash, Introduces AI Enterprise Search Tool
The AI Era CEO Exodus: Why Execs Are Stepping Down and What It Means for Customers
Customer Analytics & Intelligence
Capita’s Secret to Better CX? Prioritize Process First
Security, Privacy & Compliance
ServiceNow in Talks to Buy Armis for $7BN, in Next Phase of CX-Driven Cybersecurity Consolidation
Oracle Reports Faster AI Agent Rollouts in “Weeks, Not Years” but Investor Doubts Linger
The BPO Wake-Up Call: A Complete Guide for CX Leaders
Microsoft Invests $36.5BN into India and Canada for AI Initiative, Expanding Local Customer Services
Snowflake and Anthropic sign $200MN Deal to Advance Agentic AI for Enterprise Data
Can Sprinklr’s Bear Hug Stop Revenue Slide in 2025?
Zendesk and Microsoft Targets The Small Business Market in Latest Partnership
Microsoft Steps Up Efforts to Support European Customers’ Data Sovereignty
8×8 Enhances Security and Privacy Portfolio For Secure Customer Data Handling
Zoom Reveals AI Transformation Strategy in Latest Earnings Report
Data Sovereignty Becomes a Strategic Imperative Under Europe’s Compliance Rules
