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AI & Automation in CX
Cisco’s 360 Partner Program Confirms What AI in CX Really Needs to Scale
Salesforce Targets Agent Sprawl Increase in Latest MuleSoft Expansion
Community & Social Engagement
Customer Community & Social Engagement Trends to Watch in 2026
Security, Privacy & Compliance
AWS Expands PCI DSS Compliance to New Services and Regions
Passive Shopping is Dead: How Google’s New AI Agents Are Rewriting CX
Microsoft Acquires Osmos to Advance Its Data Unification Strategy
Cognizant Acquires 3Cloud, Creating Microsoft Azure Powerhouse for Enterprise AI
The Rising Popularity of SMBs: Why Are Smaller Enterprises Gaining Traction in the CX Space?
AI Autonomous Agents in CX: Balancing Automation with Brand Safety
Contact Center & Omnichannel
How ERP Systems Weave CX and Operations Together
Zendesk Acquires Unleash, Introduces AI Enterprise Search Tool
The AI Era CEO Exodus: Why Execs Are Stepping Down and What It Means for Customers
Five9 Appoints New CEO to Lead AI-Driven Strategy
Customer Analytics & Intelligence
Capita’s Secret to Better CX? Prioritize Process First
ServiceNow in Talks to Buy Armis for $7BN, in Next Phase of CX-Driven Cybersecurity Consolidation
Oracle Reports Faster AI Agent Rollouts in “Weeks, Not Years” but Investor Doubts Linger
