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Contact Center
The Genesys-AWS Partnership Is Starting to Heat Up
Contact Center: How In-Built Workforce Management Tools Drive Enhanced Levels of Service
Google Has Released Two CCaaS Propositions In 12 Months. Here’s Why.
Voice of the Customer
Qualtrics Lays Off 14 Percent of Its Workforce
CRM
What On Earth Is SAP Trying to Achieve In Customer Experience?
Talkdesk Endures Third Round of Layoffs in 14 Months
Customer Data Platform
Cisco Snaps Up Splunk for $28BN in Major Data, Observability, and Security Play
Ericsson’s New API Platform Gives Vonage an Enterprise Comms Differentiator
Infovista Appoints New CEO as Its C-Suite Restructure Continues
Conversational AI
Gartner Peer Insights “Voice of the Customer” for Enterprise Conversational AI Platforms 2023
Salesforce Makes Layoff U-Turn, Intends to Hire 3,300 New Employees
Salesforce Debuts Einstein 1 Copilot, an AI Assistant That Covers All of Its Apps
Salesforce Announces Einstein 1 as Its Core Platform, Offers Data Cloud & Tableau for Free
Gartner Magic Quadrant for Cloud ERP for Service-Centric Enterprises 2023
Sprinklr Clinches a 40,000-Seat CCaaS Megadeal with Deutsche Telekom
Pegasystems Kickstarts Its Second Round of Layoffs This Year
