Home → Enterprise
Salesforce Is Close to Acquiring Informatica, Reports
Contact Center & Omnichannel
Managing a Multi-OEM Contact Center: The Challenges & Solutions
CX TV
Content Guru Confirms $150MN CCaaS Megadeal, the Biggest of 2023
OpenAI Warns Businesses to Phase Out Voice-Based Authentication, Stalls the Release of Its Voice Cloning Tool
Sprinklr: A Victim of Its Own CCaaS Success
Ground Your AI Strategy on Data, Says Salesforce Exec
Customer Analytics & Intelligence
Adobe Summit 2024: 5 Top Takeaways from the Digital Experience Conference (So Far!)
Cisco Releases a New CCaaS Package, Claims Contact Center Momentum
CCaaS Innovation Is Slowing Despite the GenAI Boom, Claims Juniper Research
King Power Slashes Operational Costs with 8×8’s SMS API
Zoom Contact Center Licenses Triple as Its CCaaS Business Surges
AudioCodes’ Microsoft Teams Contact Center Business Hits Record Highs
Gartner Magic Quadrant for Customer Data Platforms 2024
Customer Engagement Platforms
Oracle Announces an Enterprise Communications Platform (ECP)
HubSpot Defends New Pricing Model That Hikes Costs for New Customers
Twilio Takes a $286MN Hit on Segment, Reviews Its Future
