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Customer Data Platform
AWS Launches a No-Code Service to Connect Various SaaS Applications
Contact Center
Zoom Already Has Hundreds of Contact Center Customers, and It’s Just Getting Started
Avaya ENGAGE: Post-Match Analysis
Avaya Adds New CFO, Vonage Alum to Its C-Suite
CRM
PegaWorld iNspire 2023 Introduces Us to the Autonomous Enterprise
Verint Announces Open CCaaS Platform at Verint Engage 23
Accenture Purchases Nextira in AI, ML Push
Generative AI In the Enterprise: A Disaster Waiting to Happen?
Contact Center Transformation Lessons for IT Buyers
ChatGPT Hype Is Driving Enterprise-Grade AI Adoption, says Gartner
Evolution, Not Revolution: A Cautious Approach to CCaaS Transformation
Will Decoupling Teams and Office Challenge Microsoft’s Enterprise Communications Monopoly?
Avaya Arises from Bankruptcy, CEO Promises “A New Future”
Sisense Appoints a New CEO and COO
ServiceNow Becomes the Fastest-Ever Enterprise Software Firm to Break the $2BN Revenue Barrier
Teleperformance Proposes Acquisition of Majorel
