Home → Enterprise
Contact Center & Omnichannel
AWS’s New Thin Client Could Save Remote Contact Centers Big Bucks
NICE CEO on Enterprise CCaaS: We Are the Clear Leader
RingCentral Secures 1,000+ Seat Contact Center Megadeal for Its RingCX Platform
Five9 CEO: Enterprise CCaaS Penetration Is Still Less Than 20 Percent
The Microsoft & Cisco Partnership: 1 Year On
The Genesys-AWS Partnership Is Starting to Heat Up
Contact Center: How In-Built Workforce Management Tools Drive Enhanced Levels of Service
Google Has Released Two CCaaS Propositions In 12 Months. Here’s Why.
Uncategorized
Qualtrics Lays Off 14 Percent of Its Workforce
What On Earth Is SAP Trying to Achieve In Customer Experience?
Talkdesk Endures Third Round of Layoffs in 14 Months
Customer Analytics & Intelligence
Cisco Snaps Up Splunk for $28BN in Major Data, Observability, and Security Play
Ericsson’s New API Platform Gives Vonage an Enterprise Comms Differentiator
Infovista Appoints New CEO as Its C-Suite Restructure Continues
Gartner Peer Insights “Voice of the Customer” for Enterprise Conversational AI Platforms 2023
Salesforce Makes Layoff U-Turn, Intends to Hire 3,300 New Employees
