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Salesforce Debuts Einstein 1 Copilot, an AI Assistant That Covers All of Its Apps
Salesforce Announces Einstein 1 as Its Core Platform, Offers Data Cloud & Tableau for Free
Customer Analytics & Intelligence
Gartner Magic Quadrant for Cloud ERP for Service-Centric Enterprises 2023
Contact Center & Omnichannel
Sprinklr Clinches a 40,000-Seat CCaaS Megadeal with Deutsche Telekom
Pegasystems Kickstarts Its Second Round of Layoffs This Year
Enterprise SMS: The Past, Present, & Future
The Genesys Cloud CX Platform Surpasses One Million Users
Kura Invests In Avaya Enterprise Cloud to Enhance CX
Gartner RPA Magic Quadrant 2023: The Latest Updates
Gartner Critical Capabilities for Contact Center as a Service (CCaaS) 2023: A Recap
A Week of Good, Bad, and Ugly News for Salesforce
Gartner Magic Quadrant for Contact Center as a Service (CCaaS) 2023
Five9 Expands In Europe, and Shows No Signs of Stopping
UiPath Dominates the RPA Space, Dwarfs Microsoft’s Market Share By 10x
Salesforce Layoffs Spill Over the Touted 10 Percent Mark
10 Fascinating Enterprise Contact Center Solutions That Impress In Their Innovation
