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Contact Center & Omnichannel
The Genesys Cloud CX Platform Surpasses One Million Users
Kura Invests In Avaya Enterprise Cloud to Enhance CX
Customer Analytics & Intelligence
Gartner RPA Magic Quadrant 2023: The Latest Updates
Gartner Critical Capabilities for Contact Center as a Service (CCaaS) 2023: A Recap
CRM & Customer Data Management
A Week of Good, Bad, and Ugly News for Salesforce
Gartner Magic Quadrant for Contact Center as a Service (CCaaS) 2023
Five9 Expands In Europe, and Shows No Signs of Stopping
UiPath Dominates the RPA Space, Dwarfs Microsoft’s Market Share By 10x
Salesforce Layoffs Spill Over the Touted 10 Percent Mark
10 Fascinating Enterprise Contact Center Solutions That Impress In Their Innovation
Salesforce Debuts Slack Sales Elevate
AWS Entity Resolution Promises to Deliver “More Relevant” Customer Experiences
Twilio Teams Up with AWS In the Name of Predictive AI
SAP Pours $1BN+ Into Generative AI Startups
The Wildest Week In Customer Experience AI… So Far
AWS Launches a No-Code Service to Connect Various SaaS Applications
