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Salesforce Debuts Slack Sales Elevate
Customer Analytics & Intelligence
AWS Entity Resolution Promises to Deliver “More Relevant” Customer Experiences
Twilio Teams Up with AWS In the Name of Predictive AI
SAP Pours $1BN+ Into Generative AI Startups
The Wildest Week In Customer Experience AI… So Far
AWS Launches a No-Code Service to Connect Various SaaS Applications
Contact Center & Omnichannel
Zoom Already Has Hundreds of Contact Center Customers, and It’s Just Getting Started
Avaya ENGAGE: Post-Match Analysis
Avaya Adds New CFO, Vonage Alum to Its C-Suite
PegaWorld iNspire 2023 Introduces Us to the Autonomous Enterprise
Verint Announces Open CCaaS Platform at Verint Engage 23
Accenture Purchases Nextira in AI, ML Push
Generative AI In the Enterprise: A Disaster Waiting to Happen?
Contact Center Transformation Lessons for IT Buyers
ChatGPT Hype Is Driving Enterprise-Grade AI Adoption, says Gartner
Evolution, Not Revolution: A Cautious Approach to CCaaS Transformation
