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Contact Center & Omnichannel
Will Decoupling Teams and Office Challenge Microsoft’s Enterprise Communications Monopoly?
Avaya Arises from Bankruptcy, CEO Promises “A New Future”
Customer Analytics & Intelligence
Sisense Appoints a New CEO and COO
ServiceNow Becomes the Fastest-Ever Enterprise Software Firm to Break the $2BN Revenue Barrier
Teleperformance Proposes Acquisition of Majorel
Who Leads the CRM Space In 2023? Nucleus Research Reveals Its Findings
The Risks of Using Generative AI In Your Business
Gartner Magic Quadrant for Analytics and Business Intelligence Platforms 2023
Gartner Outlines Four Step to Combat Change Fatigue
Why Are the Big UCaaS Vendors Leading with CCaaS?
Bandwidth Strives to Make Best-of-Breed CCaaS-UCaaS Convergence a Reality
Twilio Sells Its IoT Business Unit to Kore
“Only 44% of Data and Analytics Teams Add Value” – Gartner
8×8 Will Now Lead with CCaaS, Not UCaaS
Gartner Peer Insights “Voice of the Customer” for CCaaS 2023
Can the Contact Center Save Webex from Its Slump?
