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Contact Center
Ericsson to Complete Vonage Acquisition
Loyalty Management
Buyer’s Remorse: Are CX Teams Struggling with Tech Regret?
Why the Cost-of-Living Crisis Will Force CPG Brands to Put Consumers Front and Centre
8 Insightful Retail and Distribution Case Studies to Read in 2022
Customer Data Platform
An Introduction to Customer Data Integration (CDI)
Avaya Secures a $600M Financing Injection
CRM
Salesforce to Create Quarter of a Million UK Jobs
Event News
Salesforce Launches Sales Cloud Unlimited
Five9 and Zoom Present Answer to Customer Loyalty Woes
Zoom Ventures: A Space for CX Innovation
Avaya Reveals $400m CCaaS Win
DMG Consulting Release New Cloud Contact Centre Vendor Research
Aircall: How Businesses Can Maintain Customer Service During Disruption
HubSpot Announces $100mn CRM Platform Fund
Open Source SMB CRM and ERP Odoo Reveals $215mn Funding
Unanet CRM Joins Unanet Connect Integration Marketplace
