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Contact Center & Omnichannel
The BPO Wake-Up Call: A Complete Guide for CX Leaders
AI & Automation in CX
Microsoft Invests $36.5BN into India and Canada for AI Initiative, Expanding Local Customer Services
Snowflake and Anthropic sign $200MN Deal to Advance Agentic AI for Enterprise Data
Can Sprinklr’s Bear Hug Stop Revenue Slide in 2025?
Zendesk and Microsoft Targets The Small Business Market in Latest Partnership
Security, Privacy & Compliance
Microsoft Steps Up Efforts to Support European Customers’ Data Sovereignty
8×8 Enhances Security and Privacy Portfolio For Secure Customer Data Handling
Zoom Reveals AI Transformation Strategy in Latest Earnings Report
Data Sovereignty Becomes a Strategic Imperative Under Europe’s Compliance Rules
Customer Analytics & Intelligence
Salesforce Launches Tools to Support Visibility in Large Scale AI Deployment
Why Agentic AI Promises Don’t Always Match Reality: Contact Centre Expo
Contact Centre Expo: Turning Data Chaos Into Clarity and What AI Can Actually Fix
Microsoft Heightens Security and Governance in AI Transformation Strategy
Service Management & Connectivity
Cloudflare Outage Disrupts Major Platforms, Payments, and Black Friday Plans
NiCE Integrates Functions in New Global Customer Operations Division
UJET Acquires Spiral to Address Customer Data Analysis Roadblocks
