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AI & Automation in CX
Cisco Outlines Strategy to Help Customers Struggling With AI Adoption
CRM & Customer Data Management
Carbs Beat Cardio in Motivating Staff to Deliver Better Service, Study Finds
Contact Center & Omnichannel
Why Voice Understanding is the Missing Link in Enterprise AI CX
Salesforce Acquires Spindle AI to Boost Agentforce Analytics and Forecasting
Service Management & Connectivity
ServiceNow and NTT DATA Expand Partnership to Deliver Global Agentic AI Solutions
HubSpot Increases Customer Base With Multi-Hub Strategy
Event News
Contact Center Expo UK 2025 – What to Expect
Why CX Tech Buyers Can’t Afford Contract Blind Spots
Customer Engagement Platforms
SAP Finds Silver CX Lining in Revenue Dip
CX Trends
Gartner Reveals Top Tech Trends For 2026
Customer Analytics & Intelligence
Gartner Magic Quadrant for Cloud ERP for Product-Centric Enterprises 2025: The Rundown
Twilio Launches Its Customer Engagement Platform, Promises to Transform Customer Data Quality
Dreamforce 2025: The Top Announcements, ft. Agentforce 360, The New Slack, & Apromore Acquisition
Salesforce Makes Its Big ITSM Launch, Talks Differentiators Over ServiceNow
Avaya Lays Off 30% of Staff at Key India Hub, Reports
Workforce Engagement Management
Explainer: What Workforce Engagement Management Is
