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CRM
Zoho One Pricing: Everything You Need to Pay for Zoho
ServiceNow Knowledge 2025: All 11 Major Announcements
Customer Data Platform
Adobe vs. Optimizely: Which Is the Better DXP? (A 2025 Comparison)
Conversational AI
IBM Declares “the Era of AI Experimentation Is Over”, Reveals Its Agentic AI Gameplan
Contact Center
Mitel Wins Court Approval for Its Plan to Exit Bankruptcy
Salesforce Service Cloud vs. ServiceNow Customer Service Management (CSM): The CRM Showdown
Scorebuddy CEO on Securing Investment and the Role of AI in the QA and QM Space
What Is ServiceNow? A Complete Guide for 2025
HubSpot’s Founder Predicts the Next Big Thing In Enterprise AI
What Does AI Really Mean for Enterprises? A Miratech Perspective
CX Transformation Simplified: Miratech’s End-to-End Approach
Zendesk Debuts a New CCaaS Platform, Wants to “Redefine” the Contact Center Landscape
Salesforce and Deloitte Strengthen Their Partnership to Apply AI Agents to “Every” Enterprise Process
ServiceNow and NVIDIA Team Up to Deliver Agentic AI Evaluation Tools
Voice of the Customer
Zurich Insurance Group Makes Customer-Centricity Real by Setting 33 CX Standards
Sprinklr Initiates “Project Bear Hug” to Prioritize Enterprise Customers, Opens Up on Its Layoffs
