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Voice of the Customer
Zurich Insurance Group Makes Customer-Centricity Real by Setting 33 CX Standards
Contact Center
Sprinklr Initiates “Project Bear Hug” to Prioritize Enterprise Customers, Opens Up on Its Layoffs
Zoom & Microsoft Teams Unite with a New Contact Center Integration
CRM
ServiceNow Lets Thousands of AI Agents Loose, Releases Its New Yokohama Platform
Former Avaya Employees Join TeKnowledge, Start Implementing Genesys
ServiceNow Snaps Up Moveworks for $2.8BN, Bids to Be “the Market Leader” in CRM
ServiceNow Goes Big on Industry-Specific Innovation with New AI Agents & Quality 360 Acquisition
Genesys and Mitel Join Forces to Support Hybrid Contact Centers
ServiceNow Enters the CRM Market with a Purpose: “We’re Not Just Building a Slightly Better Product”
Krisp’s Game-Changer: Live Speech Translation That’s Reshaping Contact Centers
Customer Data Platform
Twilio Closes Its Largest Segment Deal Ever
CallTower Expands Global Communications with Inoria Partnership
Zoho Previews AI Agents, Teases Low Pricing, & Shares More on Its CEO Transition
Loyalty Management
Gartner Magic Quadrant for Digital Experience Services 2024: The Rundown
ServiceNow Officially Enters the CRM Market
Gartner Magic Quadrant for Cloud ERP for Product-Centric Enterprises 2024: The Rundown
