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Contact Center
Update: Avaya Confirms Layoffs Will Impact 3% of Its Workforce
Windows BSOD Issue Knocks Out Call Centers Worldwide
Incoming Avaya CEO on Its Vision, “Secret Sauce”, & Microsoft’s CCaaS Entrance
CRM
Zoho Gives Customer Operations a Center Point with CRM for Everyone
Avaya CEO Transition: Alan Masarek to Retire, Patrick Dennis Steps Up
Microsoft Releases Its New CCaaS Platform, Aims to Connect the CX Ecosystem
HubSpot Hacked! Customers Impacted by New Cybersecurity Attack
Customer Data Platform
What Exactly Does NVIDIA Do, and Why Should You Care?
Microsoft Culls Its Copilot Pro GPT Builder: A Warning for Enterprise GenAI Adopters?
Enterprise CCaaS Migrations: What Are My Options?
Genesys Secures Its “Largest Ever” Standalone AI Deal, Reveals Significant CCaaS Growth
CX TV
RingCentral Shares its CCaaS Differentiators, Showcases RingCX
Introducing a New Browser That Guarantees a 20% Uplift in Contact Center Productivity
Salesforce Discusses Its M&A Framework Following the Informatica Fallout
CX Outsourcing: Managing the Unmanaged Areas of Your Business
Loyalty Management
CX Outsourcing: The Trends, Benefits, & Providers
