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Contact Center
Zoom Enjoys a Surge In CCaaS Sales, Credits New Bundling Strategy
Avaya Adds “Significant” Enhancements to its Experience Platform – Staking its Claim for the Enterprise CX Throne
Gartner Peer Insights “Voice of the Customer” for CCaaS 2024
CX TV
The Reasons Why Large Enterprises Haven’t Switched to CCaaS… Yet
Avaya Acquires Edify, Continues Its Innovation Without Disruption Story
Conversational AI
Sprinklr Develops “Digital Twins” to Spread Conversational AI Across the Enterprise
Overworked and Under Paid: Call Center Industry the Weakest Job Market in the UK
Text Analytics
SMS Vulnerabilities: Weaknesses That Consumers & Enterprises Must Be Aware Of
CRM
Big CX News From Salesforce, Microsoft, Zendesk, & Vonage
Informatica Co-Founder: The Salesforce Acquisition Is “a Bad Idea”
Champion of Good Customer Service L.L. Bean Shrinks Its Contact Center
Salesforce Is Close to Acquiring Informatica, Reports
Managing a Multi-OEM Contact Center: The Challenges & Solutions
Content Guru Confirms $150MN CCaaS Megadeal, the Biggest of 2023
OpenAI Warns Businesses to Phase Out Voice-Based Authentication, Stalls the Release of Its Voice Cloning Tool
Sprinklr: A Victim of Its Own CCaaS Success
