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Contact Center & Omnichannel
CallTower Expands Global Communications with Inoria Partnership
Zoho Previews AI Agents, Teases Low Pricing, & Shares More on Its CEO Transition
Customer Engagement Platforms
Gartner Magic Quadrant for Digital Experience Services 2024: The Rundown
ServiceNow Officially Enters the CRM Market
Customer Analytics & Intelligence
Gartner Magic Quadrant for Cloud ERP for Product-Centric Enterprises 2024: The Rundown
What Is Agentforce, and How Does It Work? The Ultimate Guide
SAP & Microsoft Preview the Integration Between Joule and Copilot
10 CPaaS Providers to Watch Out for in 2025
ServiceNow Shares Plans to Hire Up to 3,000 People
10 CCaaS Providers to Watch Out for in 2025
NVIDIA CEO Jenson Huang’s Vision for Agentic AI In 2025: The Rundown
ServiceNow Is Co-Innovating With CCaaS Leaders: Why?
Salesforce Announces Agentforce 2.0: 5 Big Talking Points
Marketing & Sales Technology
Gartner Magic Quadrant for CRM Customer Engagement Center (CEC) 2024: The Rundown
Klarna Didn’t Replace Salesforce & Workday with AI; It Replaced Them with Alternative SaaS Apps
A Native Microsoft Teams Contact Center: Why Consider Enghouse Interactive?
