Home → Enterprise
Contact Center & Omnichannel
Sprinklr Initiates “Project Bear Hug” to Prioritize Enterprise Customers, Opens Up on Its Layoffs
Zoom & Microsoft Teams Unite with a New Contact Center Integration
CRM & Customer Data Management
ServiceNow Lets Thousands of AI Agents Loose, Releases Its New Yokohama Platform
Former Avaya Employees Join TeKnowledge, Start Implementing Genesys
ServiceNow Snaps Up Moveworks for $2.8BN, Bids to Be “the Market Leader” in CRM
ServiceNow Goes Big on Industry-Specific Innovation with New AI Agents & Quality 360 Acquisition
Genesys and Mitel Join Forces to Support Hybrid Contact Centers
ServiceNow Enters the CRM Market with a Purpose: “We’re Not Just Building a Slightly Better Product”
Krisp’s Game-Changer: Live Speech Translation That’s Reshaping Contact Centers
Customer Analytics & Intelligence
Twilio Closes Its Largest Segment Deal Ever
CallTower Expands Global Communications with Inoria Partnership
Zoho Previews AI Agents, Teases Low Pricing, & Shares More on Its CEO Transition
Customer Engagement Platforms
Gartner Magic Quadrant for Digital Experience Services 2024: The Rundown
ServiceNow Officially Enters the CRM Market
Gartner Magic Quadrant for Cloud ERP for Product-Centric Enterprises 2024: The Rundown
What Is Agentforce, and How Does It Work? The Ultimate Guide
