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Contact Center
656 Customer Service Employees Told to Take Off at American Airlines
3 Damning Drivers of CCaaS Dissatisfaction
Customer Data Platform
600 Job Losses Loom After Birmingham City Council’s Spectacular ERP Fail
CRM
Salesforce Refutes Reports of a Hiring Freeze
Gartner Magic Quadrant for Strategic Cloud Platform Services 2023
Twilio Turns to Qatalyst Partners to Defend Against Activist Investors
Analysts React to RingCentral’s Sudden CEO Departure
Aircall Announces CEO Change to Kickstart a “New Chapter”
Oracle Sales Miss Dampens Outlook
RingCentral CEO Tarek Robbiati Steps Down After Three Months In the Role
Activist Investor Pushes Twilio to Sell Up
AWS’s New Thin Client Could Save Remote Contact Centers Big Bucks
NICE CEO on Enterprise CCaaS: We Are the Clear Leader
RingCentral Secures 1,000+ Seat Contact Center Megadeal for Its RingCX Platform
Five9 CEO: Enterprise CCaaS Penetration Is Still Less Than 20 Percent
The Microsoft & Cisco Partnership: 1 Year On
