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CRM
Zoho One Pricing: Everything You Need to Pay for Zoho
Contact Center
Let’s Talk Metrics – What Are the Top Customer Experience KPIs?
Sprinklr Initiates “Project Bear Hug” to Prioritize Enterprise Customers, Opens Up on Its Layoffs
Mitel Set to File for Bankruptcy, Reports
The Financial Services Contact Center: 3 Trends for 2025
Smart Messaging for Finance: Meeting Emerging Communication Needs
Activist Investor Legion Pushes for Changes at Five9
WebexOne 24: Umpqua Bank’s Lightning Move to the Cloud with Cisco
Customer Data Platform
Dubber Appoints New CEO Following Financial Scandal
ServiceNow President Desai Leaves After Hiring Policy Breach
Anson Funds Reportedly Urging Five9 To Consider Sale
Voice of the Customer
Medallia Appoints New CRO to Support Growth
NICE Records 375% Growth in Enlighten Bookings
Anywhere365 Acquires Deepdesk to Elevate the Customer Experience
8×8 CEO Declares Revenue Rock Bottom Is Close, Announces New CX Product Line
Zendesk Is 43 Percent Cheaper Than Salesforce Service Cloud, Finds Nucleus Research
