Home
Contact Center & Omnichannel
Can Sprinklr’s Bear Hug Stop Revenue Slide in 2025?
AI & Automation in CX
Zoom Reveals AI Transformation Strategy in Latest Earnings Report
Genesys Scoops Its Second-Largest CCaaS Win Ever
CRM & Customer Data Management
Salesforce Hikes Its Prices, Aims to Mitigate High AI Integration Costs
Zoho One Pricing: Everything You Need to Pay for Zoho
Let’s Talk Metrics – What Are the Top Customer Experience KPIs?
Sprinklr Initiates “Project Bear Hug” to Prioritize Enterprise Customers, Opens Up on Its Layoffs
Mitel Set to File for Bankruptcy, Reports
The Financial Services Contact Center: 3 Trends for 2025
Smart Messaging for Finance: Meeting Emerging Communication Needs
Activist Investor Legion Pushes for Changes at Five9
WebexOne 24: Umpqua Bank’s Lightning Move to the Cloud with Cisco
Customer Analytics & Intelligence
Dubber Appoints New CEO Following Financial Scandal
ServiceNow President Desai Leaves After Hiring Policy Breach
Anson Funds Reportedly Urging Five9 To Consider Sale
Uncategorized
Medallia Appoints New CRO to Support Growth
