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Contact Center & Omnichannel
Cisco’s Cloud Contact Centre Sees Triple-Digit Order Growth
Microsoft’s CX Business Surpasses $1 Billion in Sales
CRM & Customer Data Management
Pegasystems’ Stocks Have Surged. Here’s Why
Is RingCentral’s Growth Strategy Falling Flat?
“Abysmal” Survey Results Show Cracks in Salesforce’s Culture
Customer Analytics & Intelligence
How to Calculate the True ROI of CX
Analysts Give Their Take on Those RingCentral-8×8 Merger Murmurs
First Avaya, Then Lifesize… Are More CX Bankruptcies on the Horizon?
Activist Investor Pushes for Change at Twilio Amid Big Losses
Salesforce Reports Slowest Revenue Growth In 13 Years
Lifesize Files for Bankruptcy, Enghouse Systems to Acquire Its Assets
CX TV
What’s Next for Avaya After Chapter 11 Bankruptcy?
‘Customer Obsessed’ 8×8 Ends Year on a High
RingCentral Exceeds Q1 Expectations with $534m Sales
Five9 Achieves Record Quarterly Earnings Results
Easing Inflation and Recession Fears from the Contact Center
