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Contact Center & Omnichannel
The Latest BIG News from ISG, Thoma Bravo, Talkdesk, & Verint
Faster Innovation Demands Smarter Contact Centers
Workforce Engagement Management
Verint Unveils New Specialized Bots, Expands Its Contact Center Workforce Management Porfolio
Customer Analytics & Intelligence
Gartner: No Fortune 500 Firms Will Fully Replace Customer Support Staff with AI by 2028
CRM & Customer Data Management
ServiceNow Teams Up with Five9 to Drop Another Unified CRM-CCaaS Offering
RingCentral Acquires CommunityWFM, Boosts Its Contact Center Platform
Are We Entering a New, AI-Powered Contact Center Era?
How Workforce and Conversation Intelligence Drive Successful AI Adoption with Calabrio ONE
Gartner Magic Quadrant for Sales Force Automation Platforms (SFA) 2025: The Rundown
Microsoft vs. Salesforce: How Do They Compare on CRM?
HubSpot Bolsters Its Landmark CRM-ChatGPT Integration, Unveils New Possibilities
Microsoft Dynamics 365: An Overview of All the Apps
What is CX? The Ultimate Guide to Enterprise-Ready Customer Experience
Gartner Magic Quadrant for Analytics and Business Intelligence (ABI) Platforms 2025: The Rundown
5 Bite-Sized Lessons for Implementing AI from Contact Center Experts
15 Use Cases for Generative AI in Sales
