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Marketing & Sales Technology
OpenAI’s Sam Altman Criticizes Anthropic over Claude Advertising Campaign
AI & Automation in CX
EU AI Act: Why The 2026 Reckoning for CX Is Global
Security, Privacy & Compliance
Coupang Finds More Leaked Customer Data as Government Accuses CEO of False Testimony
Contact Center & Omnichannel
NiCE Declares War on Deepfake Fraud with Expanded Pindrop Partnership
As AI Adoption Accelerates, Customer Trust Is at Risk
The California Transparency Act: What Does This Mean for CX?
Security Flaw in AI Agent Social Network Moltbook Exposes Risks in AI-Built Platforms
The Inversion: When AI Calls the Contact Center – And Why CX Leaders Keep Gasping
Deepfakes Are Entering the Talent Pool, Putting Customer Trust at Risk
Service Management & Connectivity
ServiceNow Says AI Adoption Is Now the Main Driver of Growth and Demand
SoftBank System Glitch Highlights Why Identity Is a CX Problem
Data Privacy Day 2026: Trust Is The New Battleground As Security Threats Grow
AO Modernises Network Infrastructure with HPE to Strengthen Customer Experience
Voice AI is Booming – But Without CX Observability, It Will Break
Why Google’s Eavesdropping Settlement Should Worry CX Leaders
EU Regulation Puts WhatsApp Channels Firmly on the Compliance Radar
