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Security, Privacy & Compliance
Enterprise LLM Governance: Your Model Is a Compliance Risk Until Proven Otherwise
Connecting Compliance and Customer Experience is the Growth Advantage You Need
SK Telecom Looks to Rebuild Customer Trust With New CX Unit After Data Breach
Contact Center & Omnichannel
National Support Network Demonstrate How Vulnerable Customers Are Reshaping CX Design
Lloyds Banking Group Data Visibility Error Raises Privacy Concerns
OpenAI Acquires Promptfoo to Embed Security in AI Agents
U.K. Fraud Strategy Highlights Prevention as Industry Pushes for Better Data Sharing
On-Prem vs Cloud Debate Returns as Avaya CEO Criticizes Cloud-First Strategy
Microsoft And Europol Lead Tycoon 2FA Takedown as Customer Identity Risks Rise
AI & Automation in CX
Big CX News from Verint, Salesforce, Santander & Mastercard
SAP and Uptycs Launch Hybrid AI Security Model for Enterprise
Four Data Broker Breaches Cost U.S. Consumers $20BN Over a Decade, Congress Finds
Zendesk-Linked Contractor Breach Exposes Data of 38MN ManoMano Customers
Consent Is Breaking Across the Customer Journey: The Hidden Compliance Debt in Omnichannel CX
California Targets Surveillance Pricing, What It Means for Retail, Grocery, and Hotels
HPE Security Alert Shows How Backend Bugs Can Break CX
