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Security, Privacy & Compliance
ServiceNow Expands Its Security Reach With Veza Buy
Fintech Feud Erupts After Rabois’ “Chinese Backdoor” Jab at Airwallex, CEO Zhang Fires Back
Virgin Media Faces £23.8MN Fine After Placing Its Vulnerable Customers At Risk
AI & Automation in CX
Telecom Routing Reinvented: How AI Routing Unlocks Smarter CX
Zendesk and Microsoft Targets The Small Business Market in Latest Partnership
Microsoft Steps Up Efforts to Support European Customers’ Data Sovereignty
OpenAI Discloses Mixpanel Hack, Highlighting Risks in Third-Party Data Security
CX TV
Hardware v Software: The Security Showdown Shaping the Future of Noise Cancellation
8×8 Enhances Security and Privacy Portfolio For Secure Customer Data Handling
Meeting Regulations and Earning Trust in a Data-Rich CX World
CRM & Customer Data Management
Salesforce Launches Tools to Support Visibility in Large Scale AI Deployment
Customer Analytics & Intelligence
AI Hallucinations Start With Dirty Data: Governing Knowledge for RAG Agents
Microsoft Heightens Security and Governance in AI Transformation Strategy
Zoho One’s Overhaul Aims to Bring Enterprises a More Connected, AI-Ready CX Stack
Cisco Outlines Strategy to Help Customers Struggling With AI Adoption
How Enterprises Can Fight Ransomware and Defend Customer Data
