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Conversational AI
The SalesLoft Drift Chatbot Is Set to Go Offline After Customers Suffer Big Breaches
Contact Center
Stop Compliance Failures Before They Cost You
How Government Agencies Can Balance AI Innovation with Security and Trust
Trust, Insights & Transformation: The Role of QA Data in Human-Centric Customer Experience
CRM
Over a Million Records Stolen in Latest CRM Breach After Google & Workday Incidents
Lenovo’s Customer Service AI Chatbot Got Tricked Into Revealing Sensitive Information. Here’s How.
Can You Hear Me Clearly? Why Audio Quality Is a Compliance Risk
A Scammer Hijacks United Airlines’ Customer Support Line, Costing the Victim $17k
AWS & Google Have Left the Voice Biometrics Market, Microsoft Is Retreating: Why?
The Google-Salesforce Customer Data Breach: What Really Happened?
US Senators Propose Bill to Mandate the Right to Human Customer Service
The Top Contact Center Security and Compliance: Key Players in 2025
CX TV
NiCE Secures a Big CCaaS Win with TalkTalk, Enjoys a Spike in Sovereign Cloud Deployments
“Significant” Amount of Customer Data Stolen in Qantas Contact Center Breach
Loyalty Management
Google Takes on Deepfakes with a New “Know Your Customer” Innovation
The SequenceShift Experience: A Smarter Way to Deploy CX
